Spin Granny Responsible Gambling
Gambling is entertainment. It works best when it stays that way, and this page sets out the specific tools we provide, the external organisations you can contact, and how to reach us directly. Spin Granny operates under a licence issued by the Gaming Board of Anjouan, Union of the Comoros (licence ALSI-202408027-FI2, held by Ceshiroza SRL). Everything on this page is available without an account.
Our commitment
Spin Granny operates under the authority of the Gaming Board of Anjouan, Union of the Comoros, and publishes its full responsible gaming and self-exclusion policies in the site footer, accessible to anyone. We enforce a minimum age of 18 and may request proof of age at any point. Our licence does not fall under the UK Gambling Commission, so GAMSTOP integration does not apply to this operator.
Tools available
Several controls are available directly from your account, without contacting support.
From the cashier’s personal settings, you can set deposit limits on a daily, weekly, or monthly basis. These take effect immediately when you lower them. Increases are subject to a cooling-off period before they apply.
The Gambling Limits section of your account holds additional controls:
- Loss limits (daily, weekly, monthly)
- Access-period restrictions, letting you lock yourself out for a defined time
- Cool-off periods if you need a short break
Self-exclusion is available directly from your profile. Triggering it closes and blocks your account immediately, with no need to go through support first. After exclusion, we take reasonable steps to prevent new accounts being opened under the same identity. One documented limitation: deposit limits cannot currently be enforced on cryptocurrency deposits.
Signs to watch for
Some patterns can indicate that gambling has moved outside its intended role. These are facts, not judgements.
- Chasing losses by placing further bets to recover money already lost
- Spending more time or money gambling than you planned
- Gambling affecting time with family, friends, or work
- Borrowing money or selling possessions to fund gambling
- Feeling restless, irritable, or preoccupied when not gambling
- Hiding gambling activity from people close to you
If any of these apply, the tools above and the organisations below are a practical starting point.
Where to get help
These organisations provide free, confidential support. None of them require you to be in crisis to make contact.
- GamCare: gamcare.org.uk or the National Gambling Helpline on 0808 8020 133 (free, 24/7)
- BeGambleAware: begambleaware.org or 0808 8020 133
- Gamblers Anonymous: gamblersanonymous.org.uk
- GamStop: gamstop.co.uk (free self-exclusion scheme covering UK-licensed operators)
All four are independent of Spin Granny. Their services are available regardless of where you play.
Contact us
To request self-exclusion, ask about any of the account tools, or raise a concern, you can reach our support team by live chat at any hour or by email at [email protected] , with replies within a day. For account closure specifically, contact us at [email protected] . A closure request is acted on promptly, and any remaining balance is returned to you on closure.