Spin Granny Terms and Conditions

These terms and conditions constitute a legally binding agreement between you and Ceshiroza SRL, the company that operates Spin Granny, licensed by the Gaming Board of Anjouan, Union of the Comoros under licence reference ALSI-202408027-FI2. The agreement governs account registration and use, deposits and withdrawals, bonuses and promotions, responsible gambling tools, and dispute resolution. These terms are governed by the laws of Costa Rica, and any dispute is subject to the exclusive jurisdiction of Costa Rica. By accessing or using the Spin Granny service, you accept these terms in full.

About Us and Licensing

Spin Granny is operated by Ceshiroza SRL, a company registered in Costa Rica. The gaming licence is issued by the Gaming Board of Anjouan, Union of the Comoros, under reference ALSI-202408027-FI2, and covers casino, live casino, and sportsbook including esports under a single authorisation. Ceshiroza SRL is the licence holder of record. The brand operates within a wider multi-brand network that shares a common platform; sister brands include LiraSpin, Savaspin, Rockyspin, and others, each operated under separate corporate entities.

Account Registration and Eligibility

You must be at least 18 years of age to register an account, and we reserve the right to request proof of age at any time. Only one account is permitted per person, household, address, email address, IP address, telephone number, payment instrument, and device. You must provide accurate and complete registration information, and you must update that information promptly if it changes. Residents of jurisdictions on our published restricted list are not eligible to register or play, and accounts opened in breach of this restriction may be closed and balances forfeited in accordance with applicable rules. Identity verification is required before any withdrawal is processed, and we may request supporting documents at any stage, including when a new payment method is added. We reserve the right to refuse registration or close any account that does not comply with these terms.

Deposits and Withdrawals

We accept deposits by Visa, Mastercard, bank transfer, SEPA, Skrill, Apple Pay, Google Pay, Revolut, Paysafecard, Neosurf, and a range of cryptocurrencies including BTC, ETH, LTC, DOGE, SOL, and XRP, as well as regional methods such as Interac and PIX where available in your location. The minimum deposit is approximately €20, varying by country and payment method. Deposited funds must be played through at least three times before a withdrawal can be processed. The minimum withdrawal is €50, rising to €120 depending on your country of residence and the method used. Casino-side withdrawal processing takes up to 72 hours, with most payouts completed within 24 business hours of approval; bank transfers require an additional period of up to five business days, while cryptocurrency withdrawals clear within minutes of release. Withdrawals above €10,000 are paid in monthly instalments capped at €10,000 per instalment until the full amount is settled. Withdrawals are returned to the payment method used for the original deposit, and daily, weekly, and monthly withdrawal limits apply based on your Loyalty Rank, with your current limits displayed in the cashier.

Bonuses and Promotions

Each promotion carries its own specific terms, published on the relevant offer page, but the following standard rules apply across all casino bonuses unless a specific promotion states otherwise. The default wagering requirement is 40x the bonus amount, with a reduced requirement of 35x applying to the HighRoller reload bonus. The maximum permitted bet while a bonus is active is €5 (or 10 CAD, 10 AUD, 5 CHF), and this limit applies to all bet types including doubled bets after a round and purchased bonus rounds. The maximum cashout from bonus winnings is 5x the bonus amount; winnings from free spins are capped at €50 or the local equivalent. Game contributions toward wagering are as follows: slots count at 100%, buy-feature rounds at 50%, live roulette and blackjack at 10%, and table games, instant win, scratch cards, live games, and originals contribute 0%. Bonuses are valid for 14 days from crediting, with Welcome Package bonuses valid for 7 days; any unmet wagering requirement at expiry results in the bonus and associated winnings being voided. Only one bonus may be active at a time, and we reserve the right to cancel bonuses and withhold associated winnings where we identify advantage play, collusion, or other forms of bonus abuse.

Responsible Gambling

We provide deposit limits, loss limits, session time limits, time-out periods, and self-exclusion as account-level tools, all accessible directly from your account settings. Full details of each tool, including how to activate self-exclusion, are set out on our dedicated Responsible Gambling page, linked in the site footer. Self-exclusion requests are processed promptly, and no promotional communications are sent to self-excluded accounts.

Dispute Resolution

If you have a complaint, contact our support team in the first instance via live chat or by email at [email protected] , available 24 hours a day, seven days a week. If your complaint is not resolved at the first point of contact, it will be escalated to a manager and you will be kept informed of its status throughout the process. If a complaint remains unresolved after internal escalation, you may refer the matter to an independent dispute resolution body, a relevant gaming authority, or the Gaming Board of Anjouan as the licensing regulator. Server logs constitute the reference record in any dispute concerning game outcomes or transaction history.

Changes to Terms

We reserve the right to update these terms at any time, and we will notify you of material changes by email or by a notice posted on the site before the changes take effect. The effective date of the current version is 21 April 2025. Continued use of the Spin Granny service after an update has been notified constitutes your acceptance of the revised terms.